September 2015
interview with Gregg Hara
The great diversity and complexity of today’s networks make service assurance
a big challenge. But advances in off-the-shelf software now permit the
configuring and visualizing of services across multiple technologies on a modest
operating budget.
September 2014
interview with Benedict Enweani
Enterprise-search is a wildly successful technology on the web, yet its influence
has not yet rippled to the IT main stream. But now a large Middle Eastern
operator has deployed a major service assurance application using enterprise-search.
The interview discusses this multi-dimensional topology solution and compares
it to traditional network inventory.
August 2014
interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade.
Yet the complexity of MPLS has relegated to being mostly a large carrier solution.
Now a developer of a multi-vendor MPLS solutions explains why the next wave
of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
August 2013
interview with Thomas Sutter
Customer experience management is one of the most challenging of OSS domains
and some suppliers are touting “big data” solutions as the silver
bullet for CEM upgrades and consolidation. This interview challenges the
readiness of big data soluions to tackle OSS issues and deliver the cost savings.
The article also provides advice on managing technology risks, software vendor
partnering, and the strategies of different OSS suppliers.
July 2013
interview with Edoardo Rizzi
LTE and the emerging heterogeneous networks are likely to shake up the service
management and customer experience management worlds. Learn about the
many new network management challenges LTE presents, and how a small OSS software
firm aims to beat the big established players to market with a bold new technology
and strategy.
December 2010
interview with Michele Campriani
iPhone and Android traffic is surging but operators struggle with network congestion
and dropping ARPUs. The answer? Direct resources and service
quality measures to ensure VIPs are indeed getting the quality they expect.
Using real-life examples that cut to the chase of technical complexities, this
article explains the chief causes of service quality degradation and describes
efficient ways to deal with the problem.